Frequently Asked Questions
Everything you need to know about your BRIC'S shopping experience.
How can I track my order?
Once your order has been dispatched, you will receive an email containing your tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.
What is your return policy?
We offer a 30-day return policy for items in their original, unused condition with all tags attached. Returns can be initiated through our online portal, and refunds are processed within 7-10 business days.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated automatically at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are BRIC'S products covered by a warranty?
All our travelware and leather goods come with a limited manufacturer's warranty that covers defects in materials and workmanship. The duration varies by collection, typically ranging from 2 to 5 years.
How should I care for my leather items?
To maintain the quality of your leather goods, we recommend using a soft, dry cloth for cleaning and avoiding prolonged exposure to direct sunlight or moisture. Use a specialized leather conditioner every six months.